GoToAssist Expert is a Windows software for connecting to other machines via the network. It lets users host attended support sessions to provide visual assistance and explain complex concepts to clients. Please note that the free trial version of GoToAssist Expert will expire 14 days after installation.

Remote troubleshooting

You are able to establish a link with another computer by entering account credentials received from the customer. It is possible to take full control of the target operating system, ensuring timely resolution of all identified issues.

Similar to TeamViewer, there are tools for exchanging files between the local and remote machines during the session. This eliminates the need for external cloud services and keeps sensitive data protected from unauthorized access.

Collaboration

Support agents can communicate with customers via built in chat and voice calls. Moreover, instruments for annotating and highlighting important areas directly on the remote desktop are included. This is helpful for clarifying questions and explaining procedures, leading to higher client satisfaction. There is an option to capture remote sessions for future reference and training purposes as well.

Features

free to download and use;
offers you instruments for troubleshooting technical issues on remote computers;
it is possible to send and receive files from other machines over the network;
users can draw directly on a remote desktop to communicate with clients;
compatible with modern versions of Windows.