Queueing ToolPak is a Windows utility for integrating a plugin into the popular Microsoft Excel spreadsheet software. There are advanced instruments for analyzing queueing systems where customers or entities must wait for the service from a remote server.

Included functions

There is a library of over 100 formulas for calculating the average waiting time, average queue length, utilization, throughput and various other queueing performance measures. Users can analyze a wide range of standard models like M/M/1, M/M/n, M/G/1 and M/G/n.

Other applications for working with queueing systems such as WinQSB are available for download.

It is possible to handle multiple queues in a single spreadsheet. You are able to manipulate custom models using familiar Excel functions and formulas. Additionally, comprehensive documentation for the add in with detailed examples is provided.

Areas of use

The extension is helpful for analyzing queueing systems in call centers, banks, retail stores, hospitals, manufacturing plants and web servers. Users can improve decision making by getting insights into the performance of each element. Moreover, customer dissatisfaction may be reduced by minimizing wait times and improving service quality.

Features

free to download and use;
contains a plugin for Microsoft Excel;
allows you to perform advanced analysis of various queueing systems;
it is possible to evaluate the average waiting time and throughput;
compatible with all modern versions of Windows.