LogMeIn Rescue is a Windows technical support tool for remotely operating other machines. It is possible to transfer files back and forth, simplifying software updates and other routine tasks.

Connection parameters

Users can initiate a new session by clicking the corresponding button in the main window. The next step is to choose the preferred authentication method such as PIN code or URL. Automatically generated credentials may be shared with the other person via email or SMS.

Please note that giving PC control to unknown individuals is dangerous. It may result in data leaks and virus infections.

Remote access

You are able to operate another machine using local input devices. The screen resolution and refresh rate are adjustable to match existing network limitations, preventing stuttering issues.

Like in TeamViewer, there is an option to record remote sessions to video files. This helps users analyze previous interactions and improve the efficiency of individual technical support agents. Additionally, instruments for streamlining repetitive actions through custom automation scripts are provided.

Features

free to download and use;
lets you remotely control another computer, to simplify troubleshooting;
various files can be exchanged between connected devices over the network;
it is possible to capture individual sessions as video clips for quality control purposes;
compatible with all modern versions of Windows.