Jira is a program for Windows developed by Atlassian that incorporates familiar terminology and concepts across products. Its primary aim is to foster closer cooperation among IT, development, operations, and business teams. This is achieved through a diverse array of features to deliver fast collaboration.

Request management

Using this software, you can receive, monitor, oversee, and address requests originating from the customers. These appeals can be submitted via various channels such as email, a customizable help center, and an embedded widget. To communicate within your company, you may use an app like Bopup Communication Server.

The utility streamlines the categorization of service requests, incidents, problems, and changes. This ensures that all data is efficiently organized and prioritized within a unified platform. Additionally, it assists your team in adhering to set objectives, including service level agreements.

Additional capabilities

Every group can engage in a project that caters to requests from specific domains like IT, HR, legal, or finance. Templates encompass various job types that are customized to align with specific team requirements. This flexibility allows each department to establish and manage its own portal.

Incorporating change requests empowers your teams to make informed decisions regarding modification to services. The program provides contextual insights from software development and infrastructure tools. You can also integrate with CI instruments like Jenkins, Bitbucket Pipelines, and CircleCI.

Features

free to download and use;
compatible with modern Windows versions;
allows teams to respond to service requests;
you can create templates for specific job types;
it is possible to integrate various CI instruments.