With the help of this software IT support teams can improve their workflow efficiency by implementing a flexible ticketing system for processing incoming requests.
Codenica Audit
Codenica Audit is a Windows platform that offers IT professionals instruments to simplify asset management and technical support in business environments. It analyzes all network infrastructure elements and connected computers, generating a detailed hardware and software inventory.
Advanced ticketing system
The program provides a centralized interface for creating, assigning and monitoring support tasks. Users are able to track ticket lifecycles from start to finish with time stamped updates. Moreover, there are tools for prioritizing specific jobs over others and configuring account permissions.
It is possible to generate comprehensive reports on issue resolution times, team performance and recurring problems. Similar to ScanEngine Explorer, you can visualize data through charts and graphs for easier interpretation. This enables forecasting and efficient resource planning based on historical trends.
Auditing capabilities
A detailed inventory of each PC present on the local corporate network may be viewed from an administrative account. Additionally, IT specialists are able to track system configuration changes, license compliance and usage patterns. Analysis results are saved to separate text documents to ensure compliance with industry standards.
Features
- free to download and use;
- lets businesses streamline IT support via a powerful ticketing platform;
- you can assign new tasks to individual employees and track their completion;
- it is possible to obtain a detailed list of all local infrastructure components;
- compatible with modern versions of Windows.